general terms and conditions
UNALOME by Graeme Cheevers reserves the right to amend or update our T&C’S without notice.
RESERVATION TERMS AND CONDITIONS
For all reservations, guests are required to provide credit/debit card details to secure their reservation.
CANCELLATION POLICY: In the event that you need to cancel or modify your reservation please give us 72 hours notice. A fee for cancellations/modifications made with less than 72 hours notice will be charged automatically, using the card details provided at the time of booking (£35 per person in respect of a lunch reservation and £80 per person in respect of a dinner reservation). Non arrival without notice will result in a full charge being made automatically. KITCHEN TABLE reservations require 14 days notice. You can modify or cancel your booking by contacting us on reservations@unalomebygc.com or by calling 0141 501 0553.
UNALOME by Graeme Cheevers is open Wednesday to Sunday for Lunch; 12pm with the last reservation at 2.30pm and Dinner: 6pm with last reservation at 9.00pm. The time slot selected is your time of arrival and when you shall be seated. Should you not arrive within 15 minutes of booking time, the table may be released without further notice.
Please make the restaurant team aware of any vouchers you may wish to use at the time of booking.
By making a reservation at UNALOME by Graeme Cheevers, you agree to confirm your reservation 24 hours or more prior to arriving. You will be sent an email requesting confirmation of your reservation and should follow the link provided in the email. If your reservation remains unconfirmed on the day of the reservation, then UNALOME By Graeme Cheevers reserves the right to cancel your reservation without further notice.
Tables are allocated on the day by the restaurant team and although we will do everything to allocate a table in your preferred area of the dining room, we cannot always guarantee this.
A service charge of 12.5% will be added to the final bill. Service charges at UNALOME are always at the discretion of yourselves, our guests.
Available to accommodate events with bespoke designed menus, tailored to individual needs. Exclusively in our restaurant, your home, or venue of your choice. Available in Glasgow, the surrounding areas and beyond.
UNALOME by Graeme Cheevers reserves the right to amend or update our booking terms and conditions without notice.
GIFT VOUCHER TERMS AND CONDITIONS
UNALOME by Graeme Cheevers gift vouchers are redeemable against any UNALOME dining experience and valid for 12 months from date of purchase.
When using a gift voucher for a dining experience payment no change will be given in cash. Any value remaining on a gift voucher can be used in full or part payment for future dining. Where a gift voucher holder wishes to use one towards a value higher than the balance on the gift voucher they will be required to pay the difference.
The value on a gift voucher cannot be exchanged for cash or refunded.
In the event that any payment used to activate or top up a gift voucher is not authorised, or otherwise defaults, any corresponding amount added to the gift voucher will be removed.
A gift voucher that has been given or issued as part of a promotion may have variable expiry dates, please refer to the promotional material or information that will be accompanied with the gift card or digital gift voucher. A promotional gift voucher cannot be topped up. If a promotional gift voucher is not used within the specific time period any remaining value will be removed from the gift voucher.
UNALOME by Graeme Cheevers reserves the right to alter our prices without notice. In the event that a gift voucher is purchased for a specific experience and the price differs at the time of redemption, the monetary value on the voucher will override the named experience.
Please keep the gift voucher safe and treat it like cash. UNALOME by Graeme Cheevers does not collect or store personal information on the recipients of gift vouchers and therefore, if a gift voucher is used without the consent of the holder, or is lost, stolen or damaged, UNALOME by Graeme Cheevers cannot replace or reimburse the value on the gift voucher.
Gift vouchers are issued by and remain the property of UNALOME by Graeme Cheevers at all times. Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
GENERAL TERMS AND CONDITIONS
This UNALOME by Graeme Cheevers website is owned and operated by UNALOME by Graeme Cheevers (“we”, “us” or “our”).
By your use of this website, or by placing an order or by registering with us, you agree to be bound by the Terms and Conditions below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website and our goods and services.
References to this website in these Terms and Conditions apply to this website however you access it (including accessing this website through our mobile applications or a version of this website optimised for use on mobile devices).
Please read these Terms and Conditions carefully.
Unless stated to the contrary on this website, the goods and services supplied in accordance with any contract made through this website are supplied by UNALOME by Graeme Cheevers (“we”, “us”, “our” or the “Company”).
1. General Terms
These general terms (including the privacy policy) apply to anyone visiting www.unalomebygc.com or using any of UNALOME by Graeme Cheevers products and services.
We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders or uses of this website. We reserve the right to:
modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
change the Terms and Conditions from time to time. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed: any change will usually take effect on publication. Where we think that a change is likely to be important to you, we will notify you in advance, through email or any other appropriate method of notification. If you do not agree to any change to the Terms and Conditions then you must immediately stop using this website.
Your responsibilities
You must not do anything to damage or disrupt our website and you must not use our website in a way that may cause a nuisance to others.
Please ensure any content you print or download from our website is for your personal use only. You must not use or encourage others to use our website (or its contents) for their or your commercial gain or in a way that could damage our reputation.
You are responsible for ensuring that any content that you download from this website is compatible with your device. Please download content with care because you will be responsible for any damage to your computer system that may result.
User generated content terms: Please comply with our user generated content terms if you are using any of our interactive services that allow you to add material to our website (for example, text or images).
2. Data Protection
We take the security of personal information very seriously. So we can provide a high level of service, it is important for us to understand how our visitors use our website, and so we will collect information about you. We will collect information in accordance with our privacy policy. Please take the time to read this policy so you understand exactly what information we collect and why.
3. Availability and accessibility
We will aim to ensure our website is always available, but there may be times when, unfortunately, it will not be. We will try and keep any periods when our website is unavailable to a minimum.
We will try to ensure our website is accessible to everyone who visits it. If you are having problems accessing the website, then please contact us to see what we can do to help.
4. Intellectual Property Rights
The contents and design of the website and any material e-mailed to you or otherwise supplied to you in conjunction with the site is our copyright and our licensors. You may not use or reproduce or allow anyone to use or reproduce any trade marks (such as “UNALOME by Graeme Cheevers” and logo or other trade names appearing on the webstie) for any reason without written permission from us.
5. Linking to other websites
Certain links in this website will lead to websites, owned by third parties, which are not under our control. Your use of those websites will be subject to the third parties' terms and conditions. When any of these links are activated you will leave our website and we have no control over and will not accept responsibility, or liability, for any material or service contained on any website which is not under our control nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by us for any goods or services provided or available on such sites.
6. Linking to our website
If you link to our website, please make sure that:
You only link to our home page unless you have our prior written permission to link elsewhere. You can request our permission by contacting reservations@unalomebygc.com
Any links are used in a fair and reasonable manner and their use will not damage or take advantage of the reputation of UNALOME by Graeme Cheevers.
You do not create the impression that there is any association, approval or endorsement on our part if none exists.
If anyone clicks on the link you provide to our website, it opens our website in a new page and not within a frame on your website.
If we ask you to remove or change a link to our website, you do immediately.
7. Liability
You agree that we are not liable to you for any loss you may suffer as a result of:
any mistake we make with the content on our website;
any parts of our website being unavailable or inaccessible;
your use of any organisation’s website that you can access from our website (including any purchase from that organisation and any use they make of the personal data you provide to them);
the downloading of any material from our website;
the content added to our website by people using our interactive services;
We have taken every care in the preparation of the content of this website. However, to the extent permitted by applicable law, we do not represent or warrant the accuracy or reliability of any of the Materials.
Notwithstanding the foregoing, if you are a consumer your statutory rights are not affected. If any provision of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
8. Your responsibilities
All information or content transmitted by any functionality made available on this website (including any mobile applications or a version of the website optimised for use on mobile devices), including ‘share’ functionality are the responsibility of you, the sender. You confirm that by using this service you will not transmit any material which could be considered offensive, obscene or otherwise objectionable. We can not be held liable either directly or indirectly for the content of any such functionality, or for any loss nor damage of any kind which you may incur as the result of your use of this service. You hereby agree to indemnify Us for any such loss which may have occurred.
CONTACT INFORMATION
UNALOME by Graeme Cheevers welcomes your comments regarding our terms and conditions. We can be contacted via email; reservations@unalomebygc.com.